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Package Pickup Program

Terms of Service Waiver

Terms and Conditions

  1. Service Agreement: By using the package pickup service, you agree to pay the applicable service fees:

    • $4 per package at pickup.

    • $3 per box if you request MacArthur General Store, LLC to dispose of the packaging. $8 for oversized Boxes, size charge decision is up to the discretion of MacArthur General Store associates.

  2. Identification Requirement: A valid government-issued photo ID is required for pickup. The name on the package must match the name on the ID.

  3. Hours of Pickup: Packages may only be picked up during our posted business hours as listed on Google or in-store signage.

  4. 30-Day Holding Limit: Packages must be picked up within 30 calendar days of arrival. After 30 days, the package becomes the sole property of MacArthur General Store, LLC. No refunds or compensation will be issued.

  5. Liability Waiver: MacArthur General Store, LLC is not responsible for:

    • Lost, stolen, delayed, misdelivered, damaged, or perishable items.

    • Incorrectly addressed packages.

    • Packages containing prohibited, illegal, or hazardous materials.

  6. Indemnification: Customer agrees to indemnify and hold harmless MacArthur General Store, LLC, its owners, employees, and affiliates from any claims, damages, or liabilities relating to the contents of their packages.

  7. Unacceptable: MacArthur General Store reserves the right to refuse or reject:

    • Oversized or overweight packages.

    • Hazardous, illegal, flammable, or otherwise restricted items.

  8. Abandoned Packages: If a package is not claimed within the 30-day holding period, MacArthur General Store, LLC may dispose of, resell, or otherwise handle the package at its discretion.

  9. Modification of Terms: Terms and fees are subject to change at any time and will be posted in-store and/or online.

Please provide your email for direct updates to any changes concerning these terms.

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Package Shipping Assistance

Ship Your Package Within The US

Shipping Service

Please enter the required details below so that we can accurately assess your shipping needs. Completing this form does not guarantee that we will ship your package; an in-store assessment will be made during package drop-off.


You will receive the tracking number of your package upon shipment, emailed to the address provided below. Please be sure your entries are accurate.

TERMS & CONDITIONS FOR PACKAGE SHIPPING SERVICES

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MacArthur General Store – Customer Agreement

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By using our package-shipping assistance service (“Service”), you (“Customer”) agree to the following Terms & Conditions. MacArthur General Store (“Company,” “We,” “Us,” or “Our”) provides this Service as a convenience only. Customers remain fully responsible for the contents, legality, and condition of all items shipped.

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1. Nature of Service

We are not a carrier, courier, postal service, or logistics provider.We simply assist Customers by:

  • Creating shipping labels, or

  • Dropping off a package with a shipping carrier at the Customer’s request.

All shipping is fulfilled solely by the third-party carrier (e.g., USPS, UPS, FedEx, DHL).All carrier terms apply.

2. No Responsibility for Carrier Delays or Loss

Once a package is accepted by a carrier, all liability transfers to that carrier.

We are not responsible for:

  • Delayed delivery

  • Lost or stolen packages

  • Damaged items

  • Carrier errors or mishandling

  • Tracking issues

  • Packages returned to sender

  • Packages seized or inspected by authorities

Customer must resolve issues directly with the relevant carrier.

3. Customer Responsibilities

Customer acknowledges and agrees that:

3.1 Accurate Information

Customer is solely responsible for providing:

  • Correct shipping address

  • Correct name/contact info

  • Correct package weight and dimensions

  • Accurate customs declarations (if applicable)

We are not responsible for incorrect labels, misdelivery, or additional fees that result from inaccurate information.

3.2 Contents of Packages

Customer certifies that the package:

  • Contains no hazardous, restricted, illegal, or prohibited items

  • Complies with all carrier policies and federal/state shipping laws

  • Is properly packaged and sealed

Customer assumes all legal and financial liability for the package contents.

4. Fees & Charges

Service fees paid to us are non-refundable, even if the carrier delays, loses, or returns a package.

Customer is responsible for:

  • Carrier shipping rates

  • Extra carrier fees (corrections, returns, redelivery, customs, etc.)

We may refuse any package at our discretion.

5. Limited Liability

To the fullest extent permitted by law, MacArthur General Store shall not be liable for any damages, including but not limited to:

  • Loss of package

  • Delay

  • Damage during transit

  • Loss of profits

  • Emotional distress

  • Indirect, incidental, or consequential damages

Maximum liability for any claim is limited to the amount paid for our Service fee only.

6. Indemnification

Customer agrees to indemnify, defend, and hold harmless MacArthur General Store and its owners, employees, and agents from any claims, damages, losses, costs, legal fees, or consequences arising out of:

  • The contents of the package

  • Misrepresentation or false information provided by Customer

  • Customer’s violation of any law or regulation

  • Carrier actions involving the package

7. No Guarantee

We do not guarantee delivery dates, tracking accuracy, or carrier performance.

8. Consent

By handing over a package, paying for the Service, or using the Service in any way, Customer acknowledges they have reviewed and agree to these Terms & Conditions.

9. Governing Law

This Agreement is governed by the laws of the Commonwealth of Virginia.

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